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Field work is tough - techs diagnose problems on site, adapt to changing conditions, and keep operations running. When that effort goes unnoticed, experienced technicians are more likely to leave.
With Gifted, operations teams add small, meaningful moments of appreciation into everyday workflows: early fixes, certifications, extra routes. If you want to retain strong techs and reduce avoidable churn - without extra admin work - you’re in the right place.
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Throughout all our conversation with teams in the field, we’ve realized that the frustration isn’t the hard work, it’s that the work that saves the day often goes unseen. A tech catches a problem, solves it, and moves on. No ticket shows the extra effort, and there’s rarely time to recap it later.
The real question is: how do you recognize the moments that keep everything running when the system never records them?
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Techs tackle off-ticket problems on tough days to keep operations running smoothly. So a little ‘thank you for the extra effort’ goes a long way.
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Licenses, certifications, and extra training strengthen your team. Rewarding that investment boosts retention and shows you value growth.
Extra routes require extra gear and preparation. Provide spares from Day One so techs can take on added calls without missing a beat.
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Losing a tech creates gaps in coverage, forcing the team to stretch and slowing service. Recognizing your experienced technicians keeps your operations strong and avoids costly turnover.
Gifted makes it simple to show appreciation - planned, ad hoc, or last-minute - without adding work for your team.
